Digital Stylist Assistant

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Your Role Starting with our best eCommerce customers, you support a service delivered by digital stylists to showcase the most coveted fashion in a meaningful and personal way. Through the digital stylist, invited clients receive wardrobe consultations, head-to-toe styling, behind-the-ropes access to merchandise, and on-demand personal shopping for all of their fashion needs, delivered quickly and conveniently. Your goal is to make the customer feel like a true VIP at every step of their shopping journey. You work forty hours a week, mostly remotely or from home, with some time spent on-site at one of our stores for client appointments or to take photography of merchandise. In this role, you support our stylists in building long-term relationships with clients through excellent customer service, becoming their trusted style confidante. What You'll Do Process customer orders and own the process through to delivery Leverage internal business partnerships to source product and handle customer inquiries Creatively solve customer service problems with little direction Maintain extremely organized tracking process to ensure all client inquiries are reviewed, addressed/resolved in a timely manner Make outfit recommendations as requested Take quality photography at local stores to be used in 1:1 customer-facing communications Be available occasionally in h evenings and/or weekends as requested (to be scheduled in advance).

As one of the largest multi-brand luxury retailers in the U.S., with 3,000 of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.