Service Desk Analyst

Insight-driven Business Analyst with a strong blend of analytical thinking, stakeholder engagement, and process improvement. Skilled in translating complex data into actionable strategies, I bridge the gap between business needs and technical solutions driving efficiency and informed decision-making. What sets me apart is my ability to simplify complexity and deliver clear, impactful results across cross-functional teams. Business Analyst Neeyamo Enterprise Solutions Pvt Ltd Pune, India Gathered and documented detailed business requirements by leading client workshops and collaborating with technical and non-technical teams. Created clear and structured documents such as BRDs, RFPs, and user guides for stakeholders and development teams. Facilitated workshops and review sessions to align project goals with client expectations and capture accurate specifications. Designed and executed test scripts, and led User Acceptance Testing (UAT) to ensure solution quality and functionality. Built strong relationships with clients like Siemens and Lufthansa, helping bridge communication between business and IT teams. Led Agile ceremonies, managed backlogs, and delivered weekly demos to over 10 clients, improving satisfaction from 75% to 90%. Implemented GDPR-compliant data processing workflows for EU-based clients by ensuring secure data handling, executing DPAs, and promoting internal awareness through training and documentation.