About Needle
Needle is on a mission to help brands with smaller teams achieve big growth with less effort. Our AI-powered marketing-agency-in-an-app connects to tools, analyzes data, recommends growth strategies, and creates marketing content. Brands using Needle see 117% growth in a year while cutting marketing costs by 62%.
We just launched, already have 150+ active brands in the US and Asia, with fast-growing revenue. We've raised over $1.5MM from investors like Iterative, Ethos Fund, and Goldbell to build the AI-enabled hybrid agency and tool of the future.
Why It’s Exciting 🎉
Join Needle and redefine the way brands build and scale their growth. We're pioneering a new approach that uses AI to streamline everything from strategic growth ideas to creative content production—empowering brands to do more with less.
As Account Manager, you’ll be the bridge between our subscription clients and internal teams, ensuring seamless workflows and building strong, authentic client relationships that drive long-term partnerships. You'll be deeply involved in marketing execution, identifying process improvements, and spotting inefficiencies—all while ensuring clients receive exceptional support.
Who Are We Looking For? đź‘€
We’re looking for an experienced Account Manager who thrives at the intersection of customer success, project management, and growth marketing for e-commerce brands.
Qualifications & Experience:
- At least 3-4 years of experience in account management, growth marketing, or a related role, ideally in a startup, marketing agency, or e-commerce environment.
- Strong organizational skills—you can manage multiple projects, timelines, and stakeholders without missing a beat.
- Excellent communicator who can build genuine connections with clients, ensuring they feel understood and supported (not just another sales pitch).
- Deep understanding of marketing & growth strategies for small to medium-sized e-commerce brands—not just account management. You should be able to speak the language of performance marketing and support clients in making data-driven decisions.
- Problem-solver—proactively addressing issues (like missing assets or misaligned expectations) and keeping projects running smoothly.
- Comfortable working in fast-paced startup environments where execution speed and adaptability matter more than rigid structures.
- Experience with AI tools or a strong ability to learn and adapt to AI-powered workflows.
- Ability to collaborate effectively with internal stakeholders, including creative teams, media buyers, and leadership.
Who Won’t Be a Fit ❌
- Someone who sounds too slick or rehearsed—we need authenticity, not salesmanship.
- Someone who has never run marketing campaigns and lacks performance marketing knowledge for e-commerce brands.
- Someone who relies too much on structured processes and can’t thrive in ambiguity.
- Someone resistant to adopting AI-powered tools and workflows.
Perks & Benefits 🤩
- Competitive salary based on experience.
- Flexible, remote-first work with ~1 day/week co-working in central Kuala Lumpur.
- High visibility and impact in a fast-growing startup.
- Equity in the company for a shared future.
Learn more about our perks here: https://www.notion.so/tryneedle/Work-at-Needle-f47a1392ad7142669ecdbf4d87b3d69a?pvs=4#53b94761d8064d7fb4dbc648017f1bd6
