About the role
The purpose of this role is to provide support and software delivery for the users within the environment, via the use of telephone, remote access functionality, and the use of enterprise tools to deliver service to end users within agreed Service Level Agreements (SLA).
The role has a particular focus on assuring accurate ticket information is logged, provide technical and procedural support as an escalation point for the Service Desk, provide overflow support for calls as necessary and identify knowledge gaps within the team
About the company
NEC is a global technology leader delivering solutions and services to customers around the world including solutions for the Safer Cities, Smart Transport, Payments and Biometrics sectors. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support.
