Manager, Customer Enablement

As the Manager of Customer Enablement, you will lead the development and execution of advanced customer engagement and enablement strategies. You will be actively involved in building out the customer journey through innovative learning programs, enablement content, and product adoption frameworks. This role requires a blend of strategic vision and operational expertise to enhance the overall customer experience and drive product adoption and overall customer satisfaction. YOU WILL Develop and refine the customer enablement strategy to support all phases of the customer lifecycle, from onboarding through point of contact changes. Collaborate with cross-functional teams including Product, Development, and Support to integrate customer enablement strategies with overall business objectives. Partner with cross functional teams to implement new customer engagement technologies and methodologies, including knowledgebase & interactive training processes. Oversee the creation and maintenance of a comprehensive suite of self-serve customer resources, including product updates, product documentation, on-demand instructional learning, and related advanced certification programs. This might include direct ownership of this content in certain product areas. Manage customer platforms and implement tools that facilitate effective multi-channel communication and problem-solving capabilities (e.g. Pendo, Salesforce Service Cloud, LMS, etc.). Serve as primary translator of product release information to customers by owning product launch plans in partnership with Product, Client Services, and others throughout the organization. Monitor, analyze, and optimize the effectiveness of customer enablement programs through metrics-driven outcomes and customer feedback. Develop a deep knowledge of Ncontracts solutions to best support clients in maximizing their value. Build a high-performing customer enablement team, fostering an environment of collaboration, innovation, and continuous improvement. Provide mentorship and professional development opportunities to team members, ensuring alignment with industry best practices and personal career goals.

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a six-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.