Cruise Next Consultant

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The Cruise Next Consultant is to increase revenue by sales of CruiseNext and promotion of any Revenue area such as stores/restaurants/corporate clients in ports of call where contracted and manage the execution of the Latitudes Program on assigned ship.

ESSENTIAL FUNCTIONS

• Promote the sales process of CruiseNext/ CruiseNext Ultimate sales to reach assigned financial goal for each voyage (varies per ship). You will interact one-on-one with guests to attain sales.

• Learn the live presentations given by the CCM in public lounges in regards to dispensing advantages of booking now with NCL Bahamas or American-flagged vessels. You must have the ability to step in and do the presentations when necessary.

• Fully learn and understand reservation system Seaware/Seaweb and Fidelio Hotel Management system onboard.

• Learn and maintain procedures for Latitudes Program: Learn and update Fidelio computer program each voyage to include members who may have sailed previously.  Implement mail merges each voyage with repeaters list to send to cabins Welcome Letter and Party invitation. Provide front desk with extra copies. Promote hours for Latitude members to register in the Freestyle Daily program. Ability to host special cocktail reception as a tool for our program’s exposure, must attend weekly. Assist to ensure adequate participation from all departments. Assist to maintain inventory of Latitudes supplies (letterhead and collateral).

• Monitor that the Destinations channel is consistent with written schedule given to Broadcast Tech on the ship IE: Destinations, CruiseNext, Taped Talks or other videos/presentations as directed by shore side management.

• If applicable (varies by itinerary) assist with promotion of stores / brands / clients under contract with NCL Bahamas or American-flagged vessels. Tactics will include helping with Port & Shopping talks in front of a live audience scheduled through Cruise Director and Freestyle Daily program; scheduled office hours to interact one-on-one with passengers, early morning duty at ship’s gangway to direct passengers going ashore to specific client partners. You may at times have to collect monies

• from clients as directed through accounting administration. Interaction with clients to improve sales from passengers.

• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS

• Minimum of one (1) year experience in marketing/sales in a hospitality-related industry is required.

• Intermediate to Advanced knowledge of Microsoft Word, Excel, PowerPoint and Outlook is required.

• Advanced experience in Public speaking with large audiences is required.

• Intermediate knowledge and experience with Fidelio (Hotel management system) and Seaware (Travel booking system) or similar systems are preferred.

• Intermediate to Advanced experience managing a sales team is required.

• Advanced level English verbal and writing skills, including the proper use of English grammar is required.

EDUCATION

• High School Diploma or Foreign Equivalent is required.

• Associate’s degree in communications, marketing and/or sales is preferred.  Some related experience may substitute for this education requirement at an equivalent rate.

ATTRIBUTES  

• Excellent communications, leadership, team building, and management skills

• Passionate about hospitality and customer service driven

• Must have a professional appearance and good hygiene

• Respect for all co-workers and guests

• Pride in your work by creating positive energy, excitement and fun

• Able to work 7 days a week

• Demonstrate positive behaviors; smiling, being polite and courteous

• Able to develop a camaraderie with team members

• Ability to live in close quarters, share limited space with other cabin-mates

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.