Guest Service Agent

Are you ready to be a part of the excitement in Uptown Charlotte at a Four Diamond Hilton hotel? If so, the Hilton Charlotte Uptown is the place for you!

The Hilton Charlotte Hilton is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.

Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.

Guest Service Agents will assist guests with a warm welcome and ensure guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.

This is a full-time position and requires shift availability for AM shift (7am-3pm) and PM shift (3pm until 11pm). Shifts are scheduled during weekdays and weekends.

• Required ability to use computers, Hilton PEP training is provided
• Excellent interpersonal & communication skills
• Ability to address guest needs and exceed guest expectations
• An energetic personality

Hilton Charlotte Uptown is an Equal Opportunity Employer.  All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.