Associate Manager, Implementation Services

As the Associate Manager, Implementation Services for the India region, you will oversee a team responsible for the day-to-day delivery of NAVEX's software applications. Specifically, you will be responsible for the successful and on-time execution of the implementation process, maintaining high satisfaction ratings from customers, contributing to the continual improvement of implementation process and procedures, and the professional growth and development of your direct reports. The ideal candidate is a leader committed to consistently achieving high performance and adhering to centralised operational standards. What you'll do: Manage the day-to-day operations of an Implementation team (day, swing, or overnight shift) Support team members and customers with issues, following escalation procedures Ensure projects are being managed effectively by the team Monitor data specific to implementation projects and related metrics, ensuring data capture is consistent and accurate Ensure that the team meets or exceeds targets for all KPIs Coach, mentor and inspire staff with a focus on individual development, employee satisfaction, and retention Recruit, hire and on-board new team members Provide clear individual and team goals, ensuring each team member understands their role, making changes when necessary and proactively addressing performance issues Propose innovative improvements to process and products to enhance the customer experience and increase efficiency Be present in the NAVEX office at least 2 days per week Travel as required What you'll need: 2+ years of related professional experience and 1+ years effectively managing and leading a team of direct reports Proficiency in Microsoft Windows, Microsoft Office and other web-based software tools; Salesforce or other CRM highly desired The ability to inspire and motivate a diverse team on a daily basis The ability to learn and assimilate new information quickly The ability to effectively manage, organize and prioritize multiple projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking and measuring projects to successful completion The ability to plan and direct own activities with minimal management supervision The ability to foster valued customer relationships Good business judgment with a high level of attention to detail, excellent follow through and reliability Ability to drive results through your job competencies of influence, strategic execution and talent development Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust

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