Support Specialist – Eagle Platform (Portfolio Management)

Job Title: Support Specialist – Eagle Platform (Portfolio Management)

Location: Riyadh, Saudi Arabia

Type: Full-time / Contract

Industry: Banking / Investment Management / FinTech

Experience Required: 5+ years

About The Role

We are seeking a highly skilled Support Specialist with hands-on experience working on BNY Mellon’s Eagle Investment Systems, particularly the Eagle STAR, PACE, and ACCESS modules used for portfolio accounting, data management, and performance reporting. The ideal candidate will have supported the platform in banking or asset management environments, preferably with experience at Bank of America, BNY Mellon, or institutions using Eagle for middle- and back-office operations.

Key Responsibilities

• Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules
• Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting
• Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports
• Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces
• Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting
• Manage SLA-driven incident resolution and maintain support documentation
• Support data migrations, upgrades, and new release rollouts of Eagle components
• Engage in root cause analysis and implement preventive measures
  
  

Required Skills And Experience

• 5+ years of experience in financial systems support, with a strong focus on Eagle Investment Systems
• Strong knowledge of portfolio management processes, NAV calculations, and financial instruments (equities, fixed income, derivatives)
• Prior work experience in Bank of America, BNY Mellon, or with asset managers using Eagle is highly preferred
• Proficient in SQL, ETL tools, and understanding of data architecture in financial environments
• Familiarity with upstream/downstream systems such as Bloomberg, Aladdin, or CRD is a plus
• Strong analytical skills and attention to detail
• Excellent communication skills in English (Arabic is a plus)
  
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, Finance, or related field
• ITIL Foundation or similar certification in service management
• Prior experience working in a banking or asset management firm in the GCC is a bonus