IT Site Operations Engineer

Job Title: IT Site Operations Engineer

Location: London (WFO 5 days/week)

Contract Duration: 6 Months

Travel Requirement: Yes, travel to Bank branches (Liverpool, Manchester, Sheffield, Bradford, Gateshead, Chester) with company car provided.

Working Hours: Mon-Fri, 09:00 AM to 05:00 PM UKT, with occasional out-of-hours support.

Minimum Qualifications

4-5 years of desktop support experience (preferably in banking or multi-branch operations).

Full, clean UK manual driver’s license.

Desired Skills

Exceptional written and verbal communication skills.

Experience in hardware installation, troubleshooting, and maintenance.

Strong customer service skills with a positive attitude.

Experience with Azure, Intune, and Active Directory (beneficial).

Basic understanding of network management (routing, switching, VLANs, DNS, DHCP, Wireless LAN/WAN).

Familiarity with ServiceNow for incident management and service requests.

Key Responsibilities

Provide hands-on IT support at Bank stores for IT equipment (PCs, IP phones, printers, tablets, digital displays, etc.).

Conduct bi-monthly IT health checks, report findings, and liaise with store managers.

Manage incidents and service requests using ServiceNow within SLA.

Train store colleagues on IT equipment usage and troubleshooting.

Document and update procedural knowledge for internal use.

Identify and escalate technical defects for further investigation.

Support major incidents, assisting with troubleshooting and resolution.

Collaborate on IT infrastructure projects, including store openings, closures, equipment rollouts, and software updates.

Ensure security compliance by following approval processes for service requests.

Provide occasional support for Desktop Support and 1st Line Support teams.

Note: Immediate joiners are preferred for this role.