National Training Manager

SharkNinja

Website: sharkninja.com
Job details:

Our mission is to positively impact people's lives every day in every home around the world. This allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. We have an open culture that breeds outrageously extraordinary leaders who embody the leadership mindset of Shark Ninja.

Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. Given this success in our existing markets, Shark Ninja has embarked on a bold plan for growing APAC business, in which India plays a critical role. We plan to scale India on the back of disruptive product innovation and marketing investments.

The National Training Manager will architect and operationalize a scalable, performance-driven training capability system that ensures every customer interaction—whether in a high-footfall modern trade store or an immersive brand-owned experience zone—delivers consistent, empathetic, and conversion-focused brand experiences.

This is not just a training role—it’s a process design and behavioral change leadership role. The candidate must be able to build frameworks from scratch, institutionalize them across teams and partners, and sustain excellence through measurable systems.

Key Responsibilities

• Design & Deploy Scalable Training Frameworks
• Create end-to-end capability frameworks covering: - Empathy-led selling methodology
• Product mastery & competitive differentiation
• Institutionalize these into repeatable processes: Training, certification, refresher cycles, and launch readiness protocols for new categories.
• Ensure all frameworks are modular, localized (language/culture), and channel-adaptive—without compromising brand consistency.
• Build Operational Processes for Field Execution
• Develop clear playbooks, SOPs, and digital toolkits that Sales, marketing teams can execute with minimal supervision.
• Implement a certification & recertification process with defined criteria, assessment matrix, and digital badges.
• Establish a feedback-to-improvement loop: field insights → content updates → retraining → performance tracking.
• Integrate training milestones into retail partner calendars (e.g., pre-festival ramp-ups, new store openings).
• Channel-Specific Enablement
• Modern Trade:- Deploy rapid upskilling processes for channel sales staff managing multiple brands.
• Embed Shark Ninja content into partner L&D ecosystems via co-branded modules and upgrade-linked learning paths.
• Owner & Experience Stores:- Standardize the “Shark Ninja Experience” through a branded service blueprint—covering greeting, demo, handling objections, closing, and post-sale care.
• Train and certify in-house ambassadors as product experts and brand storytellers.
• Lead Complex Stakeholder Ecosystems
• Orchestrate alignment across: - National & regional teams of large-format retailers
• Staffing agencies managing promoters
• Internal functions: Sales, Marketing, Product, People & Culture, and Customer Experience
• Facilitate cross-functional governance forums to align on priorities, resolve bottlenecks, and track joint KPIs.
• Influence without authority—using data, relationship capital, and structured communication modules.
• Measure, Optimize & Scale
• Define and own a performance dashboard tracking: - Process adherence (e.g., % stores certified, demo compliance)
• Behavioral change (e.g., use of empathy cues in mystery audits)
• Business impact (sell-out lift, conversion rate, NPS)
• Conduct monthly field validations to stress-test frameworks and refine processes.
• Scale successful pilots (e.g., a new demo script in Mumbai/ Delhi) to national rollout within 4–6 weeks.

Qualifications & Experience

• 7–10 years in frontline capability building, sales excellence, or retail enablement within premium consumer durables, home appliances, or tech-led lifestyle brands in India.
• Proven ability to design and deploy enterprise-grade frameworks and operational processes—not just deliver ad-hoc training sessions.
• Deep experience managing large, multi-layered stakeholder groups across modern trade and brand-owned retail formats.
• Strong grasp of Indian retail operations including festival cycles, and regional nuances.
• Skilled in blending human-centric skills (empathy, storytelling) with operational discipline (SOPs, metrics, systems).
• Tech-comfortable: experienced with LMS, mobile learning, and performance analytics tools.
• Excellent communicator who can simplify complexity for diverse audiences—from mall kiosk staff to retail CXOs.

Your role in leading our success drivers & representing our unique mindset:

• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.”

Explore SharkNinja On Our Social Channels

• https://www.linkedin.com/company/sharkninja-apac/mycompany/
• https://www.linkedin.com/company/sharkninja-apac/jobs/

Click on Apply to know more.