Pool Warehouse Operations Supervisor

Description

About Us
National Pool Partners (NPP), a Certus Home Services Company, is a family of companies dedicated to elevating the pool service industry and making pool ownership enjoyable. As we continue to grow, we’re looking for team members who embody our core values: positive, customer-centric, self-starters who are reliable and eager to grow in a fast-paced, dynamic environment.

Why Join Us

• Thrive in a people-first, dynamic culture
• Medical benefits, including company-paid dental
• 401(k) with company match
• Tremendous opportunities for growth and development

Role Overview
The Pool Warehouse Operations Supervisor (WOS) ensures all warehouse operations run efficiently, safely, and accurately. You’ll maintain organized inventory, oversee procurement and distribution, and ensure proper management of chemicals, tools, and equipment while supporting branch operations and retail activities. This role blends operational leadership with hands-on oversight to empower technicians, retail staff, and the branch team.

Key Responsibilities

• Manage all branch warehouse operations with emphasis on safety, organization, compliance, and efficiency
• Maintain inventory for chemicals, tools, equipment, and company vehicles, including inspections, maintenance, and transfers
• Ensure proper chemical storage, handle spills, and enforce safety protocols
• Oversee procurement, incoming/outgoing shipments, returns, and warranty processes
• Conduct monthly and annual inventory counts, maintain accurate stock levels, and rebuild route tools as needed
• Assist team members in locating parts and supplies, support technicians, and deliver products from distribution centers
• Maintain organized, compliant, and sanitary workspaces
• Hire, onboard, train, and manage retail employees to deliver exceptional customer service
• Communicate effectively with management and internal teams

Competencies & Skills

• Ability to work independently, plan, organize, and manage multiple priorities
• Strong organizational, leadership, and problem-solving abilities
• High attention to detail, follow-through, and dependability
• Excellent verbal and written communication at all levels
• Professional, collaborative, and customer-focused demeanor
• Ability to handle ambiguity with sound judgment, urgency, and initiative
• Quick learner of new software and mobile applications
• Proficiency in Microsoft Office and inventory management systems

Qualifications & Experience

• High School Diploma/GED or equivalent required
• 3–5 years of experience in warehouse, distribution, or operations management preferred
• Knowledge of pool/spa equipment, chemicals, construction, plumbing, and electrical supplies preferred
• Forklift certification may be required, depending on warehouse size
• Valid driver’s license with a clean 3-year driving history
• Ability to pass pre-employment background check, drug test, and motor vehicle report

Why This Role Matters
You’ll be the operational backbone of the branch—ensuring accuracy, efficiency, and safety while empowering your team to deliver exceptional service. At NPP, leadership isn’t just a title—it’s how we set the standard and drive results.

 

 

Requirements

Provider of residential and commercial swimming pool maintenance services.