National Pool Partners (NPP), a Certus Company is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. As a growing Company, we are always looking to expand our team with those who display the following characteristics that align with our core values:
- Positive
- Customer-centric with a passion for serving others and delivering results
- Self-starter
- Reliable and looking to grow in a fast-paced business
As a member of the team, you will enjoy:
- Working for a dynamic company with a people-first culture
- Medical benefits including company-paid dental
- 401k with Company match
- Tremendous opportunities for growth and development
The Inside Sales Representative – Cleaning Services (ISR-CS) sells cleaning services to new, previous, and existing customers. They ensure all sales calls are answered, that leads are developed, and that all cleaning sales opportunities are presented in a way that results in sales. They are responsible for ensuring a smooth sales process and demonstrating excellent customer service and professionalism during inquiries and follow-up with potential cleaning customers.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Answers inbound calls, texts, and/or emails with speed, providing information about cleaning services that resonate with each unique customer and their needs
Works provided leads and executes sales strategies to achieve sales targets
Recommends products and/or services to effectively address customer needs for complete pool protection
Ensures all calls, texts, or emails are answered in real time, with accuracy and efficiency, to convert leads to sales
Follows up on missed opportunities to re-engage customers for cleaning sales
Negotiates and closes sales, ensuring accurate pricing of services and/or products
Maintains accurate and up-to-date records of sales activities, customer interactions, and sales pipeline
Establishes a consistent sales pipeline and follows up on any non-converted cleaning sales opportunities within 24 hours
Creates repair leads from converted cleaning sales to ensure customers achieve complete pool health
Achieves agreed-upon sales targets and key performance metrics consistently
Continuously improves sales techniques and processes through training, feedback, and coaching
Performs other tasks related to selling cleaning services, as needed
Education, Licensure, and Experience Requirements:
High School Diploma required
2+ years of experience in inside sales or similar
Proficiency in CRM software and Microsoft Office Suite
Competencies/Skills:
Communication Skills: Excellent verbal and written communication skills, strong sales closing and overcoming objections skills with the ability to effectively present information and respond to questions
Sales Acumen: Strong understanding of sales principles and techniques, with a proven track record of meeting or exceeding sales targets
Customer Focus: Demonstrated ability to understand customer needs and provide creative solutions that meet those needs
Time Management: Ability to prioritize tasks, follow up, and manage time effectively to meet deadlines
Adaptability: Flexibility to adapt to changing business needs and work in a fast-paced environment
Team Player: Ability to work collaboratively with team members to achieve common goals
Environmental Conditions and Physical Requirements:
The environmental conditions and physical requirements described below are representative of those required of an employee to successfully perform the job's duties & responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform their duties.
Environmental Conditions:
General Office Environment: Noise level in office environment is generally quiet.
Physical Requirements:
If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 25 pounds.
The job description reflects the general details necessary to describe the duties and responsibilities of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.