Description
Ready to lead from the front and make an impact?
At National Pool Partners (NPP), a Certus Home Services Company, we are redefining the pool service industry—elevating standards, developing talent, and delivering an exceptional customer experience.
We are seeking a Pool Service Technician Lead who not only performs at a high level but also supports the team, drives quality, and sets the standard in the field.
This is a hands-on leadership role for someone who thrives in a fast-paced environment and leads by example.
What You’ll Get
- Competitive compensation with performance-based earning potential
- Company take-home truck and gas card
- Medical benefits, including company-paid dental
- 401(k) with company match
- Paid time off and holidays
- Opportunities for career growth and advancement
- A people-first culture focused on development and success
What You’ll Do (Leadership + Field Execution)
This is a field-based leadership role with both operational and service responsibilities.
- Lead by example by supporting and covering multiple service routes
- Prepare new or problem pools to ensure they are route-ready
- Perform quality control checks, follow-ups, and service corrections
- Support and guide technicians on performance, efficiency, and best practices
- Manage elevated customer interactions and onsite service resolutions
- Provide in-person quotes for prospective customers
Service Responsibilities Include:
- Cleaning and maintaining pools, including water chemistry balancing
- Emptying skimmer and pump baskets
- Brushing, vacuuming, and removing debris
- Cleaning and backwashing filters
- Inspecting pool equipment and ensuring proper operation
- Adding chemicals to maintain proper water balance
- Documenting services using mobile applications
- Managing vehicle inventory, equipment, and daily inspections
What You Bring
- At least 1 year of pool service experience (more preferred)
- Strong technical aptitude and willingness to learn
- Ability to lead, coach, and support team members in the field
- Strong customer service and communication skills
- Familiarity with pool equipment (Pentair, Jandy, Hayward, etc.) preferred
- CPO certification is a plus
What Sets You Apart
- Self-motivated with the ability to work independently
- Positive attitude and team-oriented mindset
- Strong attention to detail and commitment to quality
- Ability to balance productivity, service quality, and customer experience
- Interest in growing into broader leadership opportunities
Core Values
- Bring Your Own Positivity
- Passion to Serve Others
- Communicate Quickly and Clearly
- Make Things Better
- Deliver Results
Requirements
- Valid driver’s license with a clean driving record (minimum 3 years driving history)
- Ability to pass a background check, drug screen, and motor vehicle report
- Ability to work outdoors in varying weather conditions
- Ability to lift and carry up to 50 lbs throughout the day
Why This Role Matters
This is not just a technician role—it is a leadership position in the field. You will directly impact team performance, customer satisfaction, and operational success.
If you are ready to step into a leadership role and grow with a rapidly expanding organization, we encourage you to apply.
Summary
Environmental Conditions and Physical Requirements:
The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.
Environmental Conditions:
General Office Environment: Noise level in office environment is generally quiet.
Outdoor Service Environment: Position will be exposed to various work conditions, at a variety of client settings. Indoor conditions may have dust, heat, cold, noise, etc. Outdoor conditions may include exposure to the outdoor elements, seasonal weather, damp and/or dusty locations, freezing conditions, and hot conditions. The noise level in the work environment is moderate.
Physical Requirements:
If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 25 pounds.
At client locations: While performing the duties of the position, the employee is regularly required to stand, walk, sit, climb, bend, kneel, reach with hands and arms, crouch, crawl, twist, push/pull, lift/carry on a regular basis up to 50 lbs. throughout the day, lift/carry occasionally lift up to 100lbs., hand, eye, and foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to swim as this position may work near swimming pools.
The job description reflects the general details necessary to describe the duties and responsibilities of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.