Program Support Assistant (OA)

Security Clearance

Other

Duties

As a,Program Support Assistant (OA), GS- 0303-7, your typical work assignments may include: Assisting Regional office employees with unfair labor practice and representation case hearing proceedings by organizing evidence and independently preparing and assembling legal documents required in the case. Maintaining case files by establishing and organizing documents, recording and issuing actions and documents, updating all electronic case records and databases (Case Management software), and confirming case status with attorneys. Utilizing the Agency's electronic case processing system and providing technical support and guidance to various staff members in the system's operational uses, tracking, retrieval and electronic recordkeeping. Arranging, preparing, and finalizing the format for a variety of legal and administrative documents.

Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The Ideal Candidate for the Program Support Assistant (OA) has experience working with attorneys or in a legal or professional environment providing assistance in case processing workflow. Candidates should have experience composing and formatting documents which are legal in nature and have the ability to perform basic research as required. The individual should possess excellent communication skills to efficiently obtain and gather information to and from the public. The candidate should demonstrate exceptional customer service skills. BASIC REQUIREMENT Typing Proficiency: In addition to meeting the experience requirement, applicants for this position must show possession of the ability to type 40 words per minute with 3 or less errors. In addition to the BASIC REQUIREMENT, applicants must also meet the following: MINIMUM QUALIFICATIONS To be qualified for this position at the GS-07 level, applicants must have one year of specialized experience equivalent to the GS-06 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant (OA) at the GS-07. Specialized experience includes: Experience compiling and organizing legal information obtained from files and records, policies, regulations and statutes, witness interviews, and databases to assist with case preparation; and Experience utilizing an automated database management system to input, retrieve, monitor and maintain electronic case files; and Experience performing a variety of technical and administrative functions using operational processes to ensure accuracy and compliance of daily tasks. This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience for this position.

Other Information

SUPPLEMENTARY VACANCIES Supplementary vacancies may be filled in addition to the number stated in this announcement. EQUAL EMPLOYMENT OPPORTUNITY / REASONABLE ACCOMMODATION The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race; color; religion; sex; national origin; age; disability; genetic information; pregnancy, childbirth, or a related medical condition. Applicants with disabilities who need reasonable accommodations for any part of the application and hiring process should contact the Agency's Selective Placement Coordinator by email here. NLRB offers a wide array of reasonable accommodations and programs for individuals with disabilities. (Note: for additional information for job seekers with disabilities, please click on the following website here.) PLACEMENT POLICY The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by appointment, reassignment, change to lower grade, or promotion. Management may use any one or any combination of these methods to fill the position. PROBATIONARY/TRIAL PERIOD As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; and The needs and interests of the agency; and Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. ALTERNATE APPLICATION INFORMATION Applicants may contact the Office of Human Resources. The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Employee Assistance Program, and the Childcare Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.

Independent federal agency enforcing U.S. private sector labor laws.