Customer Service Executive Events

An exciting opportunity has arisen to join the Customer Service (Events) team at the National Housing Federation. The Federation run a range of commercial and free to member conferences and webinars, with numbers ranging from 50-1700 registrations in virtual, hybrid, and in-person formats. Our events provide housing leaders with the guidance, information, and inspiration they need to deliver great services for their residents and communities. The Customer Service Executive (Events) will provide a key level of support and assistance to the Events team through registration, administration, and managing live databases and systems for the range of events and conferences - both income and non-income generating throughout the year. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF on our website. Key elements of the role: - Provide a central point of contact for events and excellent customer service, dealing with incoming calls, email enquiries and requests for information or queries from colleagues and members. - Collate, update, and maintain accurate delegate and wider member data in the Federations CRM system. - Co-ordinate logistical event support across all events, printing and distributing event collateral, packing and couriering equipment, and managing delivery services. - Run in-person conference registration and helpdesks. Setting up and distributing badges, resolving platform and tech issues and dealing with general enquiries.

The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.