Director of Program Management (Syracuse, NY, US, 13202)

National Grid

Salary: $175k - $246k
Experience: 10+ yrs
Location: Syracuse, New York, United States
Job type: Full-time

Required skills

Lean Six Sigma
PMP
PgMP
Project Management Tools

About the role

About us

National Grid is hiring a Director of Program Management for our NY Gas Business. This position can be based in either Upstate or Downstate, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us most—connecting people to the energy they rely on for daily life. As the pace of change in our industry accelerates, our expertise and track record position us to shape a more sustainable and customer‑focused future.

To succeed, we must anticipate customer needs, reduce the cost of energy delivery today, and pioneer the flexible energy systems of tomorrow. This requires strategic leadership, continuous improvement, and a culture where employees feel empowered to speak up, innovate, and grow.

Job Purpose

We are seeking an experienced Director of Program Management to lead a team of project managers and a program of initiatives aimed at supporting continuous improvement, change management, and capability development within the NY Gas Business. The ideal candidate will possess strong leadership skills, a proven track record in managing a portfolio of work or large complex projects, the ability to coach and mentor project managers, and manage key stakeholders. This role involves reporting status to Senior Leaders, including forecasted and actual benefits of the portfolio, and identifying new initiatives for the program based on performance.

Key Accountabilities

Influence and shape the development and delivery of a Project/Program Management Office with governance to drive consistency across all projects and programs in NY Gas.
Manage a program of initiatives to support continuous improvement, aligning with business objectives, targets and identifying root cause for performance failures. Ensuring that effective corrective actions are in place with controls to ensure the sustainability of change.
Develop and analyze a comprehensive set of leading and lagging cross-functional key performance indicators in support of strategic and operational cross-functional process performance.
Provide coaching and mentorship to project managers, fostering a culture of collaboration, innovation, and continuous learning.
Provide regular updates to Senior Leaders on program performance, metrics, benefits and new initiatives for the program leveraging data-driven insights and stakeholder feedback ensuring transparency and accountability.
Collaborate with cross-functional teams to ensure the successful execution of program initiatives, driving operational excellence and business value.
Develop and maintain relationships with external partners, vendors, and industry associations to stay informed about emerging trends and best practices.

Qualifications

Bachelors degree and proven leadership experience (10 years) in building and managing teams (5+ team members), preferably within energy, utilities, or related industries is required.
Excellent communication and interpersonal skills, with the ability to influence and inspire cross-functional teams and senior stakeholders.
Demonstrated ability to translate strategic goals into actionable plans, develop and execute on a long-term vision, while also managing short-term priorities and deliverables.
Experience with project management and process improvement methodologies (Lean Six Sigma) required – Experience leading and completing a minimum of 10 projects, and managing large portfolios of efficiency initiatives of $10M to $250M in savings.
PgMP, PMP, Lean Six Sigma, Prosci or other change management certifications preferred.
A valid driver’s license is required, along with the ability to travel to SteerCo and team meetings as needed.

More Information

Upstate, NY: $175,000 - $205,000

Downstate, NY: $210,000 - $246,000

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

About National Grid

Operates electricity and natural gas transmission and distribution networks.

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