Fraud Assist Analyst

12-month fixed term contract, rotational work schedule: 10:00am until 10.00pm Based at our stunning 700 Bourke Street office, a step away from Southern Cross Station Become an expert in Fraud, expanding on knowledge in banking. In this role, you will Create a positive and memorable experience for every customer by delivering an exceptional customer experience. Analysing and reporting on data related to fraud and corruption compliance programs. Deliver personal, easy and effortless digital experiences for our customers. Make sure our customers feel safe and informed by giving them the right information about our products and policies. delivering a range of outcomes and support services, within a high volume and complex working environment, and the need to manage competing priorities. Receiving up to 40 inbound calls from customers who have been impacted by fraud and require support.

A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.