Job Title: Stakeholder Relations Manager
Status: Full Time
Classification: Exempt
Location: Santa Rosa, Remote Eligible
The Stakeholder Relations Manager reports to the Chief Executive Officer (CEO) and is a supervisory and leadership level role responsible for planning and executing stakeholder engagement strategies. This role is essential to ensure the organization is meeting stakeholder objectives and deriving value for members of the Board of Directors, foundations and donors, community partners, and Veteran clients. This role will work closely with site and regional directors and senior leadership to ensure stakeholder initiatives are aligned with the organization’s strategic goals. An effective Stakeholder Relations Manager will contribute to a positive reputation, stronger partnerships, and long-term success for the organization.
Job Duties:
- In coordination with senior leadership, site directors, and program staff, oversee the resolution of complaints received from any stakeholder (e.g., Veteran clients, property owners/landlords).
- Serve as organization liaison for property owners/landlords/property management companies that leave residences to Veteran clients (e.g., Support Services for Veteran Families (SSVF)).
- Assist the CEO in maintaining positive relationships with community partners, business leaders, and funders (e.g., community and private foundations).
- Optimize engagement and communication between the organization and Veteran clients, potential Veteran clients, and Veteran family support systems.
- In coordination with the CEO, serve as primary contact for board members to provide support and coordination for Board meetings; arrange Board Member education opportunities for new Board Members; and advise of process and governance requirmenst according to written policies and procedures.
- Regularly prepare stakeholder trend analysis and reporting for CEO for Board awareness and strategy design purposes.
- Provide project assistance (research, outreach, planning, etc.) when requested by the CEO.
- Provide secondary support for the volunteer management system in collaboration with Operations/Programs and Human Resources.
- Coordinate communication between leadership team and site levels by translating leadership vision into practical and logical instruction.
- Manage the donor database and coordinate with the Communication team to optimize campaigns designed for individual and corporate donors.
- Establish and build relationships with donors. Obtain feedback that will be used to assess strategy and respond to donor objectives in alignment with organizational goals.
- Coordinate with Finance and Operations/Programs for distribution and communication regarding funding from donors.
- Oversee correspondence with doors and appreciation messages.
- Plan and coordinate stakeholder engagement events as directed by the CEO and in alignment with organizational strategy.
- Manage external storefront including inventory and payment processing.
- Liaise with Operations/Programs to ensure that community partners continue to have a positive perception of the organization and its mission.
- Liaise with the Communication department to address stakeholder concerns.
- Oversee reception and provide guidelines, direct workflow, and ensure efficient, appropriate, and timely response to stakeholder inquiries.
- Maintain critical organizational and governance documents in a private shared filing system.
- Other duties as assigned
Educational Requirements
Bachelor’s degree in business administration, Communication, Nonprofit Management, or related field; or equivalent combination of education and experience.
Qualifications:
- 5-7 years’ experience in high level administrative or stakeholder relations related roles of increasing responsibility.
- 2+ years’ experience in Board relations including writing clear, succinct meeting minutes
- Excellent verbal and written communication skills.
- Customer-focused mentality and an ability to work as a member of a larger leadership team.
- Strong business and political acumen, and relationship management skills.
- Deep understanding of nonprofit governance and Board dynamics.
- Demonstrated cultural competence and experience supporting diverse stakeholders.
- High level of discretion and ability to manage confidential information.
- Strong organizational and project management skills that reflect an ability to perform and prioritize multiple tasks in an energetic environment with multiple priorities.
- A self-starter with a proactive approach to problem-solving.
- A deep commitment to Nation’s Finest’s mission and values.
- Proficient in MS Office Suite programs (Outlook, Excel, Word, etc.)
- Knowledge of Microsoft SharePoint and Teams preferred.
Physical Requirements:
Stand: Frequently
Walk: Frequently
Sit: Frequently
Handling / Fingering: Occasionally
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Lift / Carry: Occasionally - Up to 25 lbs
Push/Pull: Occasionally - Up to 25 lbs
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
Work Environment:
This role is remote-eligible. The incumbent will conduct work primarily from a home office or office space at Nation’s Finest headquarters office in Santa Rosa, CA. Travel may be required up to 25%.
Offering:
$75,000 to $85,000 annually, depending on qualifications and geographical location.
Comprehensive benefits package including health, dental, vision and life, 401K match, 14 holidays per year, and generous vacation accruals.
Nation’s Finest is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
