Associate Financial Analyst

We are looking for a compassionate and detail-oriented Financial Counseling Patient Success Specialist to join our growing team. In this vital role, you will support patients throughout their care journey by delivering personalized financial guidance and responsive, high-quality service. You will help patients navigate insurance-related costs for testing services, clarify billing questions, and connect them with available financial resources, ensuring a smooth and reassuring experience at every step. The ideal candidate brings a strong foundation in financial counseling and/or RCM, excellent communication and problem-solving skills, and a deep commitment to patient-centered care. PRIMARY RESPONSIBILITIES: Serve as a primary point of contact for patients, providing compassionate support on medical billing, insurance, and financial matters. Offer personalized financial counseling, including cost estimates for testing based on plan-specific insurance benefits and negotiated rates. Clearly explain insurance concepts such as deductibles, copays, coinsurance, and out-of-pocket maximums to help patients make informed decisions. Verify insurance coverage and eligibility and assist with benefit investigations to ensure accurate and timely medical billing. Educate patients on available financial assistance programs and payment plan options, helping them navigate and access support. Respond promptly and empathetically to patient inquiries via phone and email, ensuring a positive and supportive experience. Maintain accurate, thorough documentation of all patient interactions in Salesforce CRM. Collaborate cross-functionally with medical billing, clinical, and other internal teams to resolve patient concerns and ensure smooth handoffs. Identify and escalate recurring issues or process inefficiencies to contribute to continuous improvement of the patient experience. This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements.

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.