Customer Service Representative I,II

Customer Service Representative I or II - Full-Time, 40 hours

WHO ARE WE?

Naples Airport Authority serves the community with a purpose of connecting you to Naples through an exceptional airport experience.

THE POSITION

The Customer Service Representatives are responsible for delivering an outstanding customer service experience to all guests who visit Naples Aviation. CSR’s take pleasure in interacting with customers, enjoy focusing on the details and accuracy of everyday tasks and have a desire for exceeding expectations of their clients and coworkers.

Some of the position duties include:

• Ensures customer service delivery levels are maintained at the highest level. Deliver a proactive and personalized customer service experience to all customers; must have an upbeat, friendly, and positive demeanor. 
• Assist customers with their needs to include coordinating requests for fueling, towing, catering, ground transportation, and lodging.
• Excellent communication skills, as well as answering and ability to learn a multi-line phone system. 
• Responsible for data entry utilizing accounts receivable software and securing payment for all services rendered including running credit cards through credit card machines and taking cash for services rendered; must have the ability to learn Aviation Business Software. 

REQUIREMENTS

• High school diploma or general education degree (GED).
• At least six months of related aviation or customer service experience.
• Must have current Florida driver’s license with full privileges or possess a valid out-of-state driver’s license and obtain the State of Florida driver’s license. 
• Must be able to operate the following: two-way radio, computers, credit card machines, telephones, and various other office equipment. 
• Ability to compute and interpret bar graphs, apply common sense understanding to carry out detailed instructions, both oral and written, and to answer customer questions and resolve issues as necessary. 

WHY SHOULD YOU APPLY?

• Excellent Benefits Package, including $0 cost to employee Medical and Dental plan
• Generous 10% Company Paid Retirement Plan
• Vacation, Personal Leave, Sick Time, Paid Holidays
• Annual Incentive Award and Career Development Programs
• Wellness stipend $600 annually 
• Tuition and Education Reimbursement up to $7,000 a year
• Winner of Best Places to Work in Southwest Florida
  Competitive Salary:
  • CSR I – starting pay at $19.85 per hour
  • CSR II – starting pay at $22.20 per hour