Support Engineer | L1 Support (EST Timezone)

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes. We were founded end of 2019 and currently: - 🧑‍🤝‍🧑 We're a diverse team of + 90 talented people 🚀 Our annual recurring revenue is growing 3x year-over-year - ⭐️ With +70k GitHub stars, we are in the top 150 most popular projects of all time on Github - 🍾 We're Europe's 25th fastest growing startup in 2024 according to Sifted - 🌱 We now count a total of $58m in funding: we were Sequoia's first seed investment in Germany, and most recently secured our €35m Series B (February 2025 - led by Highland) We are now looking for a Junior/Mid-level Support Engineer L1 support engineer to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience. Responsibilities: - 70% support our community and enterprise customers - 5% cross-team work (pairings, learnings, escalation management, etc.) - 10% self improvement (study, courses, tinkering with product) - 15% work on projects and initiatives Requirements: - At least 1-2 year of support engineering experience, preferably at a fast paced team - Basic knowledge in Javascript, networking concepts like DNS, HTTP/HTTPS, and TCP/IP - Familiarity with web development tools and technologies such as web servers and debugging tools - experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.) - support processes know-how (handle tickets, understand requests, read through the lines) - Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success. - Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively. - Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met.

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes. We were founded end of 2019 and currently: - 🧑‍🤝‍🧑 We're a diverse team of + 90 talented people 🚀 Our annual recurring revenue is growing 3x year-over-year - ⭐️ With +70k GitHub stars, we are in the top 150 most popular projects of all time on Github - 🍾 We're Europe's 25th fastest growing startup in 2024 according to Sifted - 🌱 We now count a total of $58m in funding: we were Sequoia's first seed investment in Germany, and most recently secured our €35m Series B (February 2025 - led by Highland)