Systems Engineer - Work from Home - Reside in AZ

The System Engineer position is responsible for client task management, project implementation and reactive/proactive support. Accountable to apply deep technical skills, ensuring successful rollout of client projects involving development and analysis of the environment. Also assists in day to day escalations of high level technical issues and client visits for consultation and support. The Systems Engineer will need to be able to create connections with clients in person and via phone as well as provide mentoring, training and documentation to be consumed by team members. Duties and Essential Job Functions: • Participate in successful completion of project work including analysis, design, deployment, documentation and testing of client IT infrastructure operations. • Document, test, and modify current deployments to enhance efficiency and reliability. • Diagnose and remedy network, hosted and system issues for clients. • Implement network infrastructure and security policies that promote clients' objectives and disaster recovery. • Design, support, implementation and migrations of advanced applications such as Microsoft SQL server, Microsoft Remote Desktop Services, on-premise Microsoft Exchange, Office 365 and more. • Design, document, implement and support layer 2 & 3 switches, routers, firewalls and wireless network infrastructures. • Conduct P2V and V2V migrations on Hyper-V and VMware infrastructure. • Act as technical escalation point for Support Specialists. • Knowledge of layer 2 & 3 network protocols, VPNs, NAT and firewall configurations required. • Support the sales team as a sales engineer scoping projects and providing labor hour estimates needed to successfully implement solutions that solves client's problems or otherwise meets the needs of their requests • Ability to speak to both technical and non-technical people on technology matters to translate business needs to technical solutions. • Perform quality assurance activities to ensure standardization of best practices. • Provide on-the-job training (via shadowing) to Support Specialists and other junior staff. • Ability to work beyond normal hours for the on-call rotation and planned service after hours by client request. • Keep up to date on new technologies and show progress through appropriate high-level certifications approved by the manager. • Develop and maintain client relationships. • Experience with Microsoft Windows Server 2008/2012/2016/2019, Microsoft Exchange 2010/2013/2016/2019, Juniper, Cisco, Meraki, SonicWall, VMware and Hyper-V highly desired.

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