About the role
About the Role Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Customer Experience team and provide timely, efficient, and accurate support for our customers. Support our Accountants and Accounting Practices via phone & email, so they can easily manage their product with ease. We will provide training, mentoring and assistance to support you to do this. You will also: - Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules. - Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams. About You - Technical and process domain knowledge in SaaS or experience supporting products in an IT environment benefical - Experience in troubleshooting applications and workflows. - Experience / Knowledge of accounting products is beneficial -
About the company
We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
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