Software Development Manager, IES RCX

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

We are seeking an innovative Software Development Manager to join our International Emerging Stores (IES) Delivery Experience (DEX) organization, specifically leading the Returns Customer Experience (RCX) team focusing on Product Lifecycle Support and return policy governance. In this critical role, you will be responsible for driving the development and implementation of software solutions that enhance our product lifecycle management and streamline return policy governance across our emerging international markets. You will lead a team of talented engineers, collaborating closely with product managers, business stakeholders, and cross-functional teams to deliver robust, scalable systems that support efficient return policy governance and PLS experience.

Candidate for this role will possess a unique blend of technical expertise and leadership acumen. You should have a deep understanding of distributed systems architecture and the ability to guide implementation of complex solutions that can operate at Amazon's vast scale. Your technical prowess should be complemented by strong mentorship skills, as you'll be responsible for nurturing and developing engineering talent within your team. We're looking for someone who thrives in leading small, agile teams, demonstrating a hands-on approach and taking full ownership of product outcomes. Exceptional communication skills are crucial, as you'll need to articulate complex technical concepts to diverse audiences, from engineering teams to executive stakeholders. You should be adept at proposing and championing innovative ideas that drive tangible business value. This position offers a rare opportunity to make a direct impact on Amazon's financial performance while building and shaping a high-caliber engineering team. Your role will be instrumental in fostering a culture of excellence, innovation, and continuous improvement within the IES Returns Customer Experience domain.

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
  
  

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community