Customer Support

Customer Support Representative provides exceptional customer service to clients via various communication channels, resolving issues and answering queries in a timely and professional manner. Key Responsibilities Respond to customer inquiries via phone, email, chat, or social media, resolving issues and providing accurate information. Troubleshoot and resolve customer complaints, concerns, or issues in a timely and professional to customers. Communicate effectively with customers, colleagues, and management, ensuring clear and concise messaging. Utilize problem-solving skills to resolve complex customer issues, escalating when necessary. Accurately enter customer interactions, issues, and resolutions into CRM software or other databases. Participate in quality assurance initiatives, ensuring high quality customer interactions. Requirements Excellent written and verbal communication skills. Proven customer service skills, with a focus on empathy and resolution. Proficient in CRM software, helpdesk tools, and other customer support technologies. Strong problem-solving skills, with the ability to think critically. Ability to manage time effectively, prioritizing tasks and meeting productivity standards. Ability to adapt to new technologies, processes and workflows. Preferred Qualifications Ability to remain calm and patient when dealing with a difficult customer. Ability to understand and empathize with customer's concern and frustrations. Basic knowledge of analytic tools, including Google analytics or CRM metrics. Ability to manage time effectively, prioritize tasks, and meet productivity standards. Ability to troubleshoot and resolve customer complaints and issues.

At My Virtual Peer, we're more than just a Virtual Assistant outsourcing agency—we're your peer in business growth! We connect skilled Filipino VAs with businesses worldwide, offering reliable support in administration, customer service, social media management, and more. Our approach is professional yet friendly, ensuring seamless collaboration between clients and VAs. With performance monitoring, training, and personalized matching, we make outsourcing easy and effective. Whether you need a dedicated VA or a full support team, we're here to help—because success is better when you have the right peers by your side!