The Opportunity
We are seeking a Global Business Operations Manager to be the operational engine behind Muun Home's growth internationally . This is a high-ownership, high-visibility role that sits at the intersection of operations, technology, logistics, and cross-functional leadership. You will be responsible for building scalable systems, driving process excellence, and ensuring that every part of our operations — from warehouse to marketplace — runs with precision and efficiency.
This role is ideal for someone who thrives in fast-paced environments, has experience in D2C or e-commerce operations, and brings a global mindset to solving local challenges.
Key Responsibilities
1. Cross-Functional Team Leadership
• Act as the operational bridge between the operations, accounts, and warehouse teams — ensuring real-time, accurate flow of data including RTOs, returns, cancellations, and marketplace sales.
• Align physical inventory (ops) with accounting inventory (finance) for full visibility across the business in the USA, Dubai etc
• Lead, mentor, and manage operations executives and warehouse staff.
• Foster a high-performance culture rooted in accountability, collaboration, and continuous improvement.
2. Global Reporting & Business Intelligence
• Design and maintain a robust reporting framework that provides accurate, timely, and actionable insights across all operations verticals.
• Build custom dashboards, reports, and data visualizations (charts, graphs, trend analysis) tailored to leadership needs.
• Use data to identify cost-saving opportunities, operational inefficiencies, and areas for scale.
3. Inventory & Supply Chain Management
• Own end-to-end inventory accountability — from procurement to last-mile delivery for specific warehouses.
• Conduct regular inventory audits and implement controls to minimize shrinkage and discrepancies.
4. Process Optimization & Warehouse Systems
• Oversee and improve order processing workflows, packing lists, and all warehouse activities including inwards and damaged goods management.
• Ensure returns, replacements, and rejects are fully accounted for and reconciled in the system
• Ensure seamless synchronization of all orders across Shopify and accounting software.
• Design and implement scalable warehouse systems that drive efficiency, reduce errors, and support rapid growth.
5. Technology & Platform Management
• Manage and optimize operational use of platforms including Shopify, Zoho, Razorpay, Shiprocket, DHL, and other logistics/delivery partners.
• Collaborate with IT and tech partners to improve system integrations and automate manual processes.
• Champion digital transformation initiatives across the operations function.
6. Risk, Compliance & Documentation
• Maintain all operational agreements, licenses, and ARF forms in secure, organized custody (both hard and digital copies).
• Ensure end-to-end documentation and process compliance across all operations touchpoints.
• Identify and mitigate operational risks proactively.
Skills & Competencies
Must-Have Technical Skills
• Hands-on experience with Shopify, Zoho, Razorpay, Shiprocket, DHL, or similar D2C/e-commerce platforms.
• Advanced Excel proficiency; comfort with data analysis and visualization tools.
• Working knowledge of finance, accounts, and inventory management.
• Base-level understanding of IT/ERP systems and integrations.
Qualifications
• Master’s degree (MBA or equivalent) in Business Administration, Operations Management, Supply Chain, or a related field.
• 5+ years of experience in operations management, preferably in D2C, e-commerce, retail, or FMCG sectors.
• Prior experience in a start-up or scale-up environment is strongly preferred.
• Exposure to international operations or global supply chains is a strong advantage.
Why Muun Home?
• Work at the forefront of a brand redefining Indian craftsmanship for the global stage.
• Be part of a culture that values creativity, ownership, and entrepreneurial thinking.
• Opportunity to build world-class operational systems from the ground up.