Software Support Lead

At the Victorian Clinical Genetics Services (VCGS) our work bridges diagnostics, research, and translational science, delivering cutting-edge genetic and genomic services in partnership with the Murdoch Children's Research Institute (MCRI). As a cornerstone of this ecosystem, our Software Systems and Integration (SSI) Unit plays a vital role in ensuring our technology infrastructure empowers world-class service delivery. We're looking for a Software Support Lead to head our software operations team. This critical leadership role will ensure the availability, performance, and continual improvement of our core pathology software systems—both on-premise and in the cloud. YOUR RESPONSIBILITIES INCLUDE: Lead and coordinate a high-performing software operations team. Monitor, support, and maintain critical systems, ensuring stability, security, and efficiency. Oversee incident management, system diagnostics, and continuous improvement efforts. Liaise with technical and non-technical stakeholders across VCGS and MCRI to align IT support with clinical, research, and operational needs. Maintain robust relationships with project and business teams to proactively manage service transitions. Champion operational reporting, database performance, and software system health monitoring. Drive innovation and contribute to enhancing our digital service delivery. WHAT WE NEED FROM YOU Tertiary qualification in Computer Science, Software Engineering, IT or equivalent experience. Strong experience in cloud computing, particularly AWS. Demonstrated ability to lead and support service delivery in a clinical, research, or diagnostic environment. Proven experience with incident response, stakeholder engagement, and systems improvement. Strong SQL skills and experience with relational databases. Excellent problem-solving, communication, and team leadership skills.

The Victorian Clinical Genetics Service (VCGS), a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI), offers integrated genetic testing, diagnostics, and counselling globally. Our experts collaborate closely to ensure accurate interpretation of complex genetic tests. VCGS is actively involved in driving translational research, policy development, and fostering an inclusive and positive working environment that values diversity and prioritises equal opportunities for all. We are dedicated to developing our staff and creating a culture centred on respect and continuous learning.