People Prime Worldwide
Website:
people-prime.com
Job details:
About Company ::
Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
Job Title: MuleSoft Application Support Engineer
Location: Noida
Experience: 4–8 years
Job Type : Contract to hire
Notice Period:- Immediate joiner
Description:
Location- Noida
Mandatory work from office all 5 days a week in rotational shifts)
Must have- MuleSoft – Dev+ Support and ITIL mandatory
Shift- 2 PM to 11 PM IST and 10 PM to 7 AM IST - Rotational
Experience 4–8 years
Job Description – MuleSoft Application Support Engineer (L1 / L2)
Experience 4–8 years
Location Noida (ODC)
Role Summary
We are looking for a MuleSoft Application Support Engineer (L1/L2) with 4–8 years of experience to provide production support for MuleSoft-based integration applications in a banking environment. The role involves incident management, issue analysis, service restoration, and coordination with L3/development teams to ensure high availability and stability of critical integration services.
Key Responsibilities
L1 / L2 Application Support
Provide L1 and L2 production support for MuleSoft APIs and integrations.
Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools. Handle incident, service request, and problem tickets in line with ITIL processes.
Perform initial triage, log analysis, and issue resolution within defined SLAs.
Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts.
MuleSoft & IDP Support Responsibilities
Support MuleSoft applications built on Anypoint Platform.
Troubleshoot issues related to:
Mule flows
API failures
DataWeave transformations Connectivity issues (HTTP, JMS, MQ, SFTP, DB)
Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions.
Handle IDP-related issues such as: Document ingestion and processing failures OCR and extraction errors Integration issues between IDP and MuleSoft APIs Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments.
Banking & Compliance:
Support integrations related to core banking systems, payments, CRM, AML/KYC, and other financial applications.
Ensure compliance with banking security, audit, and regulatory requirements.
Participate in change management, release support, and DR activities.
Operational Excellence:
Maintain and update support documentation, SOPs, and runbooks.
Participate in shift-based and on-call support.
Work closely with infrastructure, network, and vendor teams.
Identify recurring issues and support problem management activities.
Required Skills & Qualifications :Technical Skills 4–8 years of IT experience with MuleSoft application support.
Hands-on experience with MuleSoft Anypoint Platform.
Knowledge of Mule 4, DataWeave, REST/SOAP APIs.
Experience supporting MuleSoft Intelligent Document Processing (IDP).
Experience with log analysis and monitoring tools.
Basic knowledge of CI/CD pipelines and deployment processes.
Working knowledge of Linux/Unix environments.
Process & Soft Skills -
Good understanding of ITIL processes.
Strong troubleshooting and analytical skills.
Effective communication and coordination skills.
Ability to work in high-pressure production environments.
Operational Requirement
This role requires readiness to provide 24x7 production support from the Noida ODC.
Support will be rotational, including weekends, based on operational needs.
Flexibility to work in shifts and provide on-call support is mandatory.
Click on Apply to know more.