Company Description:For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description:The Express Maintenance Coach (“Coach”) will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as assisting with Dealer Launch Meetings and Dealer Workshop Meetings.
The Coach will be responsible for the following:
Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…).
Qualifications:The successful candidate will possess at least 7 - 10 years of Dealership or Aftermarket management experience. OEM dealers contact experience is a plus, as well as excellent verbal and written communication skills. This position requires proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web-based applications. The successful candidate must also reflect an exceptional track record and attributes that includes:
Additional Information:The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $75K to $80K based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.