PwC
Website:
pwc.com
Job details:
At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Job Title: Accounts Payable – Vendor Assist Analyst -Associate
Workstream: P2P
Open Position
Role summary:
The Vendor Assist Analyst supports vendor-facing operations using an
AI-powered Vendor Assist Agent. The role involves handling routine vendor inquiries related to payment status, remittance advice, and invoice issues while ensuring timely and accurate communication. The analyst helps reduce AP workload and improve vendor experience through efficient query resolution.
Key Responsibilities
- Respond to vendor inquiries using AI-assisted tools and standard response templates
- Provide accurate updates on payment status, remittance details, and invoice processing
- Identify and route complex or non-standard queries to L2 or AP teams
- Track inquiry resolution timelines and ensure SLA adherence
- Maintain communication logs and support vendor satisfaction initiatives
- Resolve invoice exceptions (price/quantity mismatch, missing data, holds)
- Coordinate with vendors and internal stakeholders for invoice clarifications
- Support invoice hold resolution and linkage to downstream processes (e.g., OTC, billing)
Controls & Compliance
- Ensure adherence to AP policies, SOX controls, and audit requirements
- Maintain documentation and audit trails for invoice processing activities
Reporting & Continuous Improvement
- Track and report KPIs such as cycle time, touchless rate, and accuracy
- Support SLA adherence and root-cause analysis for breaches
- Identify opportunities to improve automation rates and reduce manual effort
Required Skills & Qualifications
Technical / Functional
- Strong knowledge of Accounts Payable processes
- Experience with AI-based invoice processing tools (Vic.AI preferred)
- ERP experience (SAP / Oracle / Workday / NetSuite)
- Understanding of PO and non-PO invoice processing
Analytical & Behavioral
- Strong attention to detail and problem-solving skills
- Ability to manage exceptions and meet SLAs
- Stakeholder communication and coordination skills
- Continuous improvement mindset
Experience
- 2–5 years of experience in Accounts Payable or Finance Operations
- Experience within FP&A function of Mobile / Digital Media
- Experience working with Global Client
Nice to Have
- Exposure to RPA / Intelligent Automation
- Experience in a shared services / captive BPO environment.
- Experience driving process improvements, automation, and documenting desktop procedures.
Preferred Qualifications
- Professional accounting qualification preferred (CA/CPA).
- Familiarity with ERPs and P2P/reporting tools (e.g., SAP, Oracle, NetSuite, Ariba, Coupa) and invoice automation technologies.
Tools
- Microsoft Office
- NetSuite
Click on Apply to know more.