PwC
Website:
pwc.com
Job details:
At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services.
Job Title: Accounts Payable – Vendor Assist Analyst -Associate
Workstream: P2P
Open Position:
Role summary:
The Vendor Assist Analyst supports vendor-facing operations using an
AI-powered Vendor Assist Agent. The role involves handling routine vendor inquiries related to payment status, remittance advice, and invoice issues while ensuring timely and accurate communication. The analyst helps reduce AP workload and improve vendor experience through efficient query resolution.
Key Responsibilities:
- Respond to vendor inquiries using AI-assisted tools and standard response templates
- Provide accurate updates on payment status, remittance details, and invoice processing
- Identify and route complex or non-standard queries to L2 or AP teams
- Track inquiry resolution timelines and ensure SLA adherence
- Maintain communication logs and support vendor satisfaction initiatives
- Resolve invoice exceptions (price/quantity mismatch, missing data, holds)
- Coordinate with vendors and internal stakeholders for invoice clarifications
- Support invoice hold resolution and linkage to downstream processes (e.g., OTC, billing)
Controls & Compliance
- Ensure adherence to AP policies, SOX controls, and audit requirements
- Maintain documentation and audit trails for invoice processing activities
Reporting & Continuous Improvement
- Track and report KPIs such as cycle time, touchless rate, and accuracy
- Support SLA adherence and root-cause analysis for breaches
- Identify opportunities to improve automation rates and reduce manual effort
Required Skills & Qualifications
Technical / Functional
- Strong knowledge of Accounts Payable processes
- Experience with AI-based invoice processing tools (Vic.AI preferred)
- ERP experience (SAP / Oracle / Workday / NetSuite)
- Understanding of PO and non-PO invoice processing
Analytical & Behavioral
- Strong attention to detail and problem-solving skills
- Ability to manage exceptions and meet SLAs
- Stakeholder communication and coordination skills
- Continuous improvement mindset
Experience
- 2–5 years of experience in Accounts Payable or Finance Operations
- Experience within FP&A function of Mobile / Digital Media
- Experience working with Global Client
Nice to Have
- Exposure to RPA / Intelligent Automation
- Experience in a shared services / captive BPO environment.
- Experience driving process improvements, automation, and documenting desktop procedures.
Preferred Qualifications:
- Professional accounting qualification preferred (CA/CPA).
- Familiarity with ERPs and P2P/reporting tools (e.g., SAP, Oracle, NetSuite, Ariba, Coupa) and invoice automation technologies.
Tools:
- Microsoft Office
- NetSuite
Process: P2P
Job Title: P2P Analyst
Level: Analyst
Position: 1
Role Summary:
The P2P Analyst supports end-to-end Procure-to-Pay operations, interacting with internal and external stakeholders to process invoices, maintain purchase orders and supplier records, resolve vendor and payment issues, and support period‑end AP activities. Acts as an escalation point, performs AP reconciliations and PO clean‑ups, coordinates complex tickets with tax/treasury/legal/payroll.
Key Responsibilities
- Process supplier invoices and support payment processing, including special/portal payments.
- Respond to PR/AP inquiries via Slack, email, and other channels.
- Create, modify or support purchase orders and collaborate with PO owners to resolve PO issues.
- Maintain supplier master data and action vendor set-ups and modifications.
- Perform vendor statement reviews and support credit/collections activities.
- Escalate service delivery or production issues and work with stakeholders to remediate.
- Identify and drive process improvements, automation opportunities, and efficiency gains.
- Build and maintain relationships with internal partners (Finance, Tax, Treasury, Legal, Payroll, FP&A) and external vendors.
- Support month‑end AP activities and provide inputs for accruals and period close.
- Serve as escalation point for complex invoice/vendor/payment disputes and remediate with internal/external stakeholders.
- Perform AP reconciliations, PO clean‑ups and other period‑end activities to support accurate accruals.
- Coordinate closely with tax, treasury, legal and payroll on special/portal payments and complex tickets.
- Lead or contribute to process improvement, automation, and quality control initiatives.
- Mentor and review the work of junior analysts and support workload allocation and SLA/KPI monitoring.
- Assist in governance tasks, reporting on team metrics, and supporting transition/onboarding activities when needed.
Required Qualifications
- Bachelor’s degree (Finance, Accounting, Business or related field) or equivalent.
- Minimum 3 years’ relevant experience in Accounts Payable, P2P operations, vendor management or related function in Accounts Payable/P2P operations.
- Demonstrated ability to manage high invoice volumes in a fast‑paced environment.
- Strong communication, stakeholder management, and critical thinking skills.
- Proficiency with spreadsheets (Excel / Google Sheets) advanced spreadsheet skills.
- Familiarity with AP period‑end support, accruals, supplier master data maintenance, T&E and credit card administration.
- Experience in a shared services / captive BPO environment.
- Experience driving process improvements, automation, and documenting desktop procedures.
Preferred Qualifications
- Professional accounting qualification preferred (CA/CPA).
- Experience with ERPs and P2P/reporting platforms (e.g., SAP, Oracle, NetSuite, Workday, Microsoft D365, Ariba, Coupa) and with invoice automation tools (e.g., Hypatos, Vic.AI).
- Prior supervisory or mentoring experience.
- Experience working cross‑functionally with Tax, Treasury, Legal and Payroll.
Tools:
- Microsoft Office
- NetSuite
- Slack
- Workday
- Ironclad
- Zip
- Navan
Click on Apply to know more.