Junior Systems Administrator
MSM Technology
- Salary
- $75k - $90k
- Experience
- 2+ yrs
- Location
- Washington, District of Columbia, United States
- Job type
- Full-time
About the role
Description
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure
- Recommend procedure modifications or improvements
- Ability to investigate and research issues thoroughly with minimal guidance.
- Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs
Requirements
- Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs.
- Two (2) or more years of experience with help desk operations.
- One (1) or more years of experience with Jira.
Required Education and Certification:
- A bachelor’s degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise
Preferred or desired qualifications and Experience:
- AWS Certified Solutions Architect – Associate
- Security+
About MSM Technology
Provides specialized IT infrastructure and cybersecurity services to federal agencies.
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