IT Support Specialist

MrBeast is seeking an IT Support Specialist to join our growing team. This role is a combination of onsite and remote IT support, troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring a seamless technology experience for our production, creative, and corporate teams. You will work alongside the IT Manager to deploy enterprise technology, manage IT systems, enhance security, and contribute to key IT initiatives. This is an exciting opportunity for someone who thrives in fast-paced environments, enjoys problem-solving, and is eager to work with cutting-edge technology. Responsibilities: - Provide onsite and remote IT support across macOS and Windows environments. - Configure and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees. - Troubleshoot software and hardware issues, including core business applications (Google Workspace, Slack, Zoom, Adobe, Monday.com, DocuSign, Otter.ai, etc.). - Maintain conference room systems, digital signage, printers, and other collaboration tools. - Assist in WiFi and network deployments across campus, studios, and remote production locations (Cisco, Ubiquiti, Starlink, MiFi). - Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms. - Create and maintain IT documentation, knowledge bases, and training guides. - Assist with hardware purchasing, inventory tracking, asset lifecycle management, and yearly IT planning. - Support campus network infrastructure, including tracing, patching, and maintaining ethernet/fiber cabling (MDF/IDFs). - Implement IT security best practices, support MDM deployment (FleetDM, Jamf, Intune, Kandji), and strengthen overall cybersecurity.

We are based in Greenville, North Carolina, widely recognized as the cultural, educational, economic, and medical hub of Eastern North Carolina. Greenville is a university-medical community, home to East Carolina University and Vidant Medical Center, as well as a vibrant Uptown Greenville District with a diverse art, music, and food scene featuring an increasing number of unique, locally-owned businesses and restaurants. Our excellent affordability, geographic location, and natural resources, combined with cultural, economic, educational, and medical amenities make Greenville-Pitt County a preferred community to call home.