Senior Technical Support Engineer (Level 3)

We are looking for a Senior Technical Support executives with Strong communication skills. Proficiency in both English and Hindi. With Background in PC support and experience in voice-based customer support. Must have Good computer hardware and OS knowledge & Flexibility to work in rotational shift Excellent Hindi and English verbal communication skills Good computer hardware knowledge Effective Communication Skills/Clarity in communication Should have logical approach and problem-Solving ability Ability to comprehend the queries raised by the customers Display Customer centricity and empathy Multitasking and quick turnaround Must possess the zeal to demonstrate Customer First culture in every interaction Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone Ability to use tools and telephony efficiently Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue. Active demonstration of ownership, time management and multitasking of tools Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial

Mphasis Limited is an Indian multinational information technology services and consulting company based in Bangalore. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.