Application Deadline: 13 June 2025
Department: Operations
Location: Hong Kong (SAR)
Description
About Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?
Who are we looking for?
As one of the biggest banks in market, we are rapidly expanding by growing a new virtual banking business in Hong Kong. We see ourselves as a fast-growing start-up company where you will enjoy autonomy and teamwork at the same time, solving new and exciting problems in a nimble and agile way. Join us and be part of history making for future banking experience!
We are now looking for passionate individuals to join our Collection service team as Lead / Manager – Collection Services.
Who are we looking for
We are looking for an experienced individual to assist the Head of Collections on outstanding debts for our unsecured lending portfolio for Mox. This role designs and executes the collections strategy and negotiates the payment arrangement with the customers who are in need.
Job Highlights- Responsible for all credit collections related activities
- Formulate account collection strategies and implement the action plans
- Manage and monitor non-performing accounts
Responsibilities
- Formulate and execute the account strategies and action plans for the designated NPL accounts with effective monitoring mechanism in place.
- Manage and monitor the offshore tele-calling team, the on-shore outside collection agents and solicitor firms performance.
- Continuously review and evaluate the in-house collection processes and outsourcing strategy to adopt the fast change retail credit environment.
- Ensure good control mechanisms are in place and complied with Code of Banking Practice and the Bank’s standard.
- Liaise with internal and external stakeholders to enhance the collection process to maximize debt recovery and minimize the loss rate.
- To ensure all the relevant external regulations requirement and internal Risk & Compliance policies and procedures are fully executed.
- Act as the primary contact point for Collection function in Third Party Engagement Management and Business Risk Contingency Management.
- Provide timely coaching and feedback to subordinate team members when required.
Requirements
- Bachelor’s degree or above, preferably in the Banking and Finance, Statistics or Risk Management area.
- At least 8 years of collection operation / risk management experience in the retail banking industry.
- Solid knowledge in bank operation processes and systems, especially on the area of dialer and collection infrastructure.
- Hand on experience on the retail credit collection end-to-end workflow, debt sale experience is preferable
- Excellent leadership and management skill, a proven track record of team management experience is an advantage
- Good communication, problem solving, negotiation and interpersonal skills
- Excellent command of written and spoken English & Chinese
- Ability to work independently and under tight deadlines and time pressure
All personal data provided by applicants will be used for recruitment and other employment-related purposes only. Personal data of unsuccessful applicants will be erased within 24 months of rejection of the applicant’s application.
All personal data provided by applicants will be used for recruitment and other employment-related purposes only. Personal data of unsuccessful applicants will be erased within 24 months of rejection of the applicant’s application.
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