Front Desk Team Member

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

 

Front Desk Jr. Associate, Gym Operations - OPGOF2

JOB SUMMARY

The Front Desk Team Member is essential in providing top-tier guest experiences. They drive our mission to share our passion, create community, and inspire philanthropy, while ensuring our gym rules and standards are being upheld. They are hard-working, inclusive, passionate individuals who love to share their enthusiasm for climbing, yoga, and fitness through excellent guest service. Our Core Values (Innovation, Passion, Partnership, Integrity, and Inclusion) define our culture. Our front desk staff embody these values as members of our community and enable our guests to have transformative, purpose-driven moments!

 

JOB RESPONSIBILITIES

· Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests

· Shows respect for others and makes progress towards the mutual sharing of feedback and concerns

· Ensures the customer service delivered aligns with our culture, mission, and core values

· Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various tasks

· Greets and checks-in members and guests to create an inclusive space that fosters a sense of belonging.

· Pro-actively educates customers on gym amenities, member benefits, promotions, and guides guests to the best fitting memberships, programs, or pass options. Takes ownership of role in helping the gym meet targets.

· Performs facility upkeep, cleaning tasks, administrative/membership duties, and various project tasks as assigned and/or based on task list for that shift

· Clearly communicates basic knowledge of our retail products and gear, membership and pass options, and programming offerings for climbing, yoga, and fitness

· Delivers belay checks, communicates safety needs to guests, and conducts facility checks

· Manages customer service concerns and scenarios effectively, with professionalism

 

JOB REQUIREMENTS

· Upbeat and adaptable attitude that fosters a welcoming and inclusive environment

· Solid understanding of customer service skills that enable transformative, purpose-driven moments

· Clear and effective communication to support collaboration with others

· Ability to multi-task in a fast-paced environment

· Problem-solving skills to creatively find solutions for customer needs

· Comfortable adapting to web-based programs and registers

· Ability to perform gym upkeep tasks

· A minimum of three days availability required weekly including one full weekend day

· Regular evening and weekend availability required weekly

 

ADDITIONAL INFORMATION

· This is a part-time position

· Starting pay at $13.50/hour with regular merit increase opportunities

· Benefits include free membership, in-gym discounts, guest visits, and pro-deal discounts

· New hires will complete a screening process

· Scheduled shift times may vary from week to week or month to month

· Climbing skills can be taught – no climbing experience required!

· Opportunities to advance into other operations and instruction positions within the gym

 

 

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Operates a national network of indoor climbing and fitness centers.