EMS Store Manager

Mountain Warehouse

Salary: $60k - $65k
Location: Lake George, New York, United States
Job type: Full-time

Required skills

adaptability
compliance
customer service
key performance indicators
merchandising

About the role

Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, EMS is looking for you to step into the role of Store Manager!

As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.

Key Responsibilities

Leadership & Team Development:

Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
Proactively address employee relations, resolving issues while supporting ongoing learning and development.
Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
Provide your team with the knowledge and tools needed to deliver exceptional customer service.

Operational Excellence:

Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
Recruit, retain, and develop top talent to build a high-performing and motivated team.

Sales & Performance:

Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.

Customer Experience:

Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
Address customer feedback thoughtfully and resolve issues to build brand loyalty.
Represent EMS with enthusiasm and professionalism, ensuring a positive brand image.
Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

We would like to meet someone who is

Passionate about delivering outstanding customer experiences.
A confident and experienced retail manager who thrives on motivating and empowering teams.
Skilled in managing diverse personalities with diplomacy and adaptability.
An excellent communicator, able to convey expectations and feedback clearly at all levels.
Results-driven, with a sharp focus on achieving sales and performance goals.
Solutions-focused, addressing challenges proactively while aligning with company policies.
Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
Energetic and determined to tackle tasks with excellence, driving success for the team and business.

What's in it for you

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
A stable, successful and supported environment
Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDUSCAN

About Mountain Warehouse

Retails outdoor clothing and equipment for active lifestyles.

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