The Care Coordinator is responsible for assisting in the identification and scheduling of patients that have care needs and pending consults.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides telephonic outreach and engagement to patients to ensure coordination of care, schedule appointments and necessary follow-up.
- Ensures provider is aware of what needs to be addressed during patients’ appointments.
- Contacts patients who did not schedule or were a no-show for consult appointment to identify those patients that are still planning to see consulting provider.
- Scrubs schedules to identify patients that have gaps of care.
- Schedules patients with appropriate provider, site, and time.
- Audits and updates patient electronic health records to ensure all necessary information is available.
- Identifies needed consult notes and contacts appropriate provider to obtain and close consult.
- Schedule consults based on guidelines.
- Maintains regular and predictable attendance.
- Other duties as assigned.
QUALIFICATIONS
Minimum Qualifications:
- High school diploma or equivalent
Preferred Qualifications:
- Graduate of a medical assistant program with at least 2 years of related work experience in Family Medicine or Internal Medicine
- 1 year of customer service experience.