Company Overview
MLD is a leading supplier of high-end appliances, plumbing fixtures, and hardware, offering premium products and exceptional service to both residential and commercial clients. We are proud of our strong reputation in the industry and our commitment to quality, integrity, and customer satisfaction. At MLD, we foster a supportive and professional environment where employees are valued, empowered, and given opportunities to grow.
Position Summary
The Appliance, Plumbing & Hardware Sales Assistant supports the sales team by coordinating order details, managing delivery logistics, tracking backorders, and providing proactive follow-up to ensure a smooth, high-touch customer experience. This role partners closely with Sales Associates, the warehouse, and installers to keep projects on track from consultation through completion.
Key Responsibilities
- Support Sales Associates with order entry, documentation, and project coordination for appliances, plumbing, and hardware.
- Provide professional, timely communication to customers and internal teams (same-day whenever possible).
- Prepare for consultations by organizing selections, specs, and pricing; assist during appointments as needed.
- Enter orders accurately and confirm finishes, configurations, accessories, and special instructions.
- Monitor orders through delivery; coordinate changes and update customers proactively.
- Coordinate delivery scheduling with customers, the warehouse, and installers; confirm site readiness and delivery expectations.
- Track backorders, communicate delays, provide updated ETAs, and offer alternatives when available.
- Maintain organized project documentation and ensure follow-up is completed throughout the sales cycle (quote → order → delivery → post-delivery).
- Maintain accurate documentation of customer interactions and project updates in the ERP/CRM system.
Qualifications & Skills
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong problem-solving skills and ability to handle delivery/backorder issues professionally.
- Basic computer proficiency; ability to learn ERP/CRM/quoting tools.
- Experience in sales support, order management, scheduling/logistics coordination, or customer service preferred.
- Ability to follow established sales processes and documentation standards.
Work Environment & Physical Demands
- Work performed in a showroom/office environment with coordination across warehouse and operations teams.
- Prolonged periods of computer and phone use.
- Occasional movement of samples/materials may be required.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account (HSA) with employer contribution.
- 401(k) plan with company match.
- Paid Time Off (PTO) and paid holidays.
- Opportunities for professional development and career growth.
Why Join MLD?
• Be part of a supportive, collaborative team
• Help deliver luxury experiences that make an impact
• Work in a fast-paced, customer-focused environment
• Opportunities to grow with a reputable and established company
If you’re someone who thrives on organization, follow-through, and delivering an exceptional customer experience, we’d love to meet you!