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2nd Line Technical Support Engineer

Salary

30 - 30 GBP

Min Experience

0 years

Location

Shelton House, Derby, UK

JobType

full-time

About the role

As an End User Computing Specialist, you will play a key role in ensuring the security, performance, and usability of Motorpoint's end-user computing environment. Working under the guidance of the Head of Development and Operations, you will be responsible for the management, configuration, and support of user devices and applications, leveraging Microsoft Intune and Microsoft 365 technologies. This role also requires regular store visits, so a valid driving license is essential. What will you be getting up to? - Provide technical support for end-user computing issues, escalating complex problems where necessary. - Assist in the management and configuration of Microsoft Intune and Microsoft 365 applications. - Ensure compliance with security policies, access controls, and data protection regulations. - Deploy, configure, and support end-user devices including laptops, desktops, and mobile devices. - Maintain endpoint security, including antivirus management, encryption, and patching. - Collaborate with IT teams to enhance user experience and system performance. - Contribute to documentation and knowledge base articles for IT support processes. - Stay updated with industry best practices in end-user computing and security. - Conduct regular store visits to provide on-site IT support and maintenance.

About the company

We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivalled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). Do you want your next role to be working for a company that cares about its employees and is recognised as one of the top 100 companies to work for, who work really hard but have lots of fun while doing it? Do you want to accelerate your career? If the answer is yes, Motorpoint might just be the business for you. At Motorpoint, we live and breathe our values and we are always looking for talented people to come and join the family. We are proud to say that we are one of the UK's leading car retailers, established in 1998 we have grown for over 20 years and intend to keep doing so with the help of talented people like you.

Skills

microsoft intune
microsoft 365
windows
troubleshooting
it security
compliance
endpoint security
documentation