Software Engineer II(DevOps, and high-level Tier 3 Support skills, with a focus on PTT/UC domain knowledge and Azure cloud environment-Telecom Domain)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Unified Communications team has a mission to become the leader in creating a highly scalable software platform and communication applications for first responders and industrial workgroups. Our customers rely on these solutions to run their critical business operations in the public safety, manufacturing, and infrastructure sectors. Every single day, we are shaping the future of mobile workgroup solutions for public safety and industrial users worldwide leveraging Motorola’s rich heritage in this space. Our solutions include broadband Push to Talk (PTT), multimedia messaging, location based collaboration, video streaming with full interoperability with land mobile radio (LMR) systems. The products include client apps on Android, iOS, and Windows. Our backend software can be deployed On-Prem, in private data centers, or in a public cloud infrastructure.

Job Description

Software Engineer position within the Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, CMSO, Offer Managers, Sales and development teams to ensure that all the PTT Issues are resolved and the customer’s experience of using PTT service is positive, seamless and satisfying.

Responsibilities:

• Engineers will be responsible for helping to support 24x7 uptime and availability of production mission critical connect services distributed across multiple regions. Monitor and respond to system notifications and alerts and continually work to optimize and improve the performance, security and reliability of our systems.

• Engineers should be responsible to provide 24/7 oncall support to satisfy the critical services agreed with the customer.

• Monitor application performance take steps to improve overall application performance and stability and follow through with implementation

• Conduct system analysis, configuration management and develops improvements for system software performance, availability and reliability

• Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues.

• Work closely with software engineers and testers to ensure the system is responding properly to no-functional requirements such as performance, security, and availability

• Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it.

• Keep up-to date with security and proactively identify, diagnose, and solve complex security issues

Basic Requirements

• 3+ years of experience in DevOps, Support or Product deployment.

• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.

• Support, align efforts to meet customer and business needs.

• Should have experience with ticketing tools like ServiceDesk, Jira..etc

• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results

• Working closely with our engineering teams to understand their product requirements and how they build/test/deploy their software applications

• Ability to provide advice, best practices and recommendations for the operation and deployment of Microsoft Azure.

• Familiarity with Linux and UNIX systems (e.g. CentOS, RedHat) and command line system administration such as Bash, VIM, SSH.

• Network routing, Load balancing and Networking protocols, a base knowledge of TCP/IP, with an understanding of HTTP and DNS

• Basic programming and scripting skills (preferably bash, shell,perl, python, java, etc.)

Good to have:

• Demonstrated understanding of Agile methodologies, ITIL methodologies, ITIL v3 or v4 certification

• Demonstrable experience in Database like SQL, Hadoop, Couch Base, Gridgain..etc

• Demonstrable experience in Containerization-Docker, orchestration (Kubernetes) and Microservices.

Basic Requirements

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary.

• Annual Leave maximum of 30 working days (on pro-rata basis at rate of 2.5 working day leaves for every month of service).

• Employee stock purchase plan.

• Life assurance.  

• Group Medical Fixed Floater Sum Insured of INR 600,000 per family (enroll up to 5 dependents, incl. spouse, children and parents*, can be covered).

• Enhanced maternity and paternity pay.

• Educational Assistance Policy.

• Career development support and wide ranging learning opportunities.

• Employee health and wellbeing support, wellbeing guidance etc.

• Corporate social responsibility initiatives including support for volunteering days.

We are an equal opportunities employer, and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the assessment process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees.

CONNECT WITH A CAREER THAT MATTERS

We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline – mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready – in the day-to-day moments, and in the moments that matter most.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Motorola Solutions, Inc. is a data communications and telecommunications equipment provider. The Company develops data capture, wireless, infrastructure, bar code scanning, two-way radios, and wireless broadband networks. Motorola also produces public safety and government products, voice and data communications products and systems, and wireless LAN securities.