InsuranceDekho
Website:
insurancedekho.com
Job details:
Company Description InsuranceDekho is one of India’s fastest-growing organizations, focused on delivering inclusive insurance and financial protection to individuals and businesses across the country. The company operates through an omnichannel model that combines AI-powered technology with strong on-ground presence to provide personalized onboarding, efficient servicing, and reliable support throughout the customer lifecycle. With coverage across approximately 1,500 cities and 98% of Indian pincodes, InsuranceDekho is backed by 20 offices and a network of more than 274,000 partners. Its portfolio spans motor, health, life, travel, pet, and corporate insurance, offering over 740 plans from 49 insurers. A specialized team and tech-driven infrastructure support the company’s long-term vision of enabling “insurance for all” by 2047.
Role Description The Motor VRM role at InsuranceDekho is a full-time, on-site position based in Delhi, India. The role involves managing motor insurance sales and renewals, handling customer inquiries, and guiding customers through policy selection, documentation, and onboarding. Daily responsibilities include explaining motor insurance products and features, providing quotes, coordinating with internal teams and partners, and ensuring accurate data entry in company systems. The Motor VRM also follows up with existing and prospective customers, supports resolution of basic service issues, and contributes to meeting individual and team sales and service targets. The role requires consistent adherence to company processes, regulatory guidelines, and quality standards while maintaining a customer-centric approach.
Qualifications
- Strong customer service and communication skills, including the ability to explain motor insurance products clearly and handle inquiries professionally.
- Sales and negotiation capabilities, with experience or interest in meeting targets, managing leads, and supporting policy renewals in motor insurance or related domains.
- Basic data entry and system usage skills, with comfort using CRM tools or insurance platforms, and attention to accuracy in documentation.
- Problem-solving and coordination skills to work effectively with cross-functional teams, partners, and customers for timely issue resolution.
- Relevant experience in motor insurance, general insurance, financial services, or contact center environments is preferred.
- Minimum educational qualification of a high school diploma or bachelor’s degree in any discipline; additional certification in insurance or finance is an advantage.
- Ability to work on-site in Delhi, India, with a customer-focused mindset, integrity, and commitment to regulatory compliance and company policies.
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