Ultra Care Manager
Motive Energy
- Salary
- $80k
- Experience
- 2+ yrs
- Location
- Unknown, Unknown, United States
- Job type
- Full-time
Required skills
- MS Office
- Industrial Battery Chargers
- Material Handling Equipment
About the role
The Ultra Care Manager has departmental organization and management of activities involving Ultra Care personnel.
Responsibilities:
- Directs and motivates towards a team effort to achieve branch service performance and service quota goals.
- Serves as liaison between service people and branch management.
- Supports upper management and sales representatives in the development of the customer base.
- Implements service programs and directs branch service strategy.
- Communicates service progress, market conditions and competitive information to branch manager and sales team.
- Assesses skill level of service group, and requests training aid from General Manager.
- Manages service logistics, interfaces with customers, plans work schedule, schedules service calls and dispatches service technicians.
- Manages warehouse and product inventories.
- Performs principal role in the management and implementation of environmental policies at the branch.
- Exercises discretion and independent judgment when dealing with critical matters within the Service area.
- Carries out managerial responsibilities in accordance with the organization’s policies, procedures, local regulations, OSHA, EPA, DOT, and ISO9000 requirements.
- Monitors training of staff/coordinators to ensure appropriateness based on position and job duties.
- Monitors the service techs and coordinators to ensure required training is completed in accordance with state, government policies and completed in a timely manner.
- Assists in management of branch building facilities such as safety equipment and company machinery.
- Provides support, direction, and coaching to subordinate employees in the areas of disciplinary action and problem resolution.
- Reviews shipping, receiving, distribution, warehousing, and service activities; develops plans for efficient use of materials, equipment, and employees.
- Reviews production costs and product quality and modifies production and inventory control programs to maintain and enhance profitable operation of the Service Center.
- Reviews and analyzes management reports including full Profit and Loss responsibility and taking corrective action.
- Conducts meetings with sales staff to promote service and team effort.
Education/ Training:
- High School graduate or equivalent combined with 4+ Years of related experience; or Associate’s Degree in Applied Science or technical field, preferred.
- Computer proficiency with MS Office Suite.
- Working Knowledge of Industrial Battery Chargers.
- Knowledge of material handling, strongly preferred.
- Experience with warranty and inventory, preferred.
- Preferred material handling or motive power experience with a technical background.
Experience:
2+ Years of experience managing and directing others.
About Motive Energy
Provides industrial batteries and sustainable energy infrastructure solutions.
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