Website:
starbposervices.com
Job details:
Company Description
Star BPO Services Pvt Ltd. is a sister concern of Star Home Loans, Australia, which has been delivering exceptional financial services for over 25 years. We specialize in simplifying loan approvals, offering tailored refinancing options, and meeting unique customer needs with expert financial advice. Backed by a team of dedicated professionals, we strive to provide first-class customer service and strategic home loan solutions. Our focus on personalized consultation ensures that every customer receives the best advice for making sound financial decisions.
About the role:
The Admin Assistant will play a key role in keeping our business running smoothly by handling essential administrative tasks, data management, and CRM coordination. You will work across multiple systems, assist with document creation, and support the management team in maintaining operational efficiency.This is an excellent opportunity for someone looking to build a long-term career in the property and finance industry.
Key Responsibilities
- Assist Finance Brokers and Sales Managers with daily operational activities
- Prepare and create Home Loan, Asset Finance, and Commercial Loan applications
- Gather, verify, process, and file required client documentation
- Accurately input and submit applications through bank portals and aggregator portals
- Manage end-to-end application processing from document collection to submission
- Ensure all compliance requirements and supporting documents are properly uploaded
- Liaise with clients, banks, and lenders regarding finance/loan applications-Perform general operational and administrative duties within the loan-broking business
- Maintain accurate and organised client files, contracts, and checklists.
- Work extensively in Excel to:
1. Prepare and maintain spreadsheets and trackers for loan applications, client progress, and property searches.
2.Manage client communication process from Application Preparation to settlement
- Support communication between departments to ensure timely client updates and document flow.
- Handle ad-hoc administrative duties and contribute to process improvement initiatives.
Requirements
- Experience in mortgage broking, banking, or financial services (preferred)
- Strong attention to detail and documentation skills
- Excellent communication skills (written and verbal)
- Ability to manage multiple applications and deadlines
- Proficiency in CRM and finance systems-Organized, proactive, and client-focused mindset
- Smart, reliable, and able to work both independently and collaboratively.
- High level of discretion and responsibility in handling confidential client data.
Preferred Skills
- Basic understanding of Finance Industries & Real Estate
- Previous experience in a finance, lending, or real estate office environment.
What We Offer
- Opportunity to work closely with experienced Finance Brokers
- Exposure to Home Loans, Asset Finance, and Commercial Lending
- Supportive and growth-focused work environment
- Career development opportunities within the finance industry
- Supportive and professional environment with mentoring from senior managers.
- Opportunity to learn across multiple divisions — Finance & Real estate industry
- Structured training on CRM systems and workflow management.
- Competitive salary and growth opportunities within a fast-growing company
Benefits
- Competitive salary package.
- Training and development opportunities.
- Friendly and supportive work environment.
- Fixed Shift - 6 AM to 2:30 PM
- Fixed Weeks Off (All Sundays, and 1st & 3rd Saturdays)
Job Type: Full-time
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