The Concierge is accountable for ensuring customer satisfaction and acts as the information center and key resource to guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Functions as the main resource center to all callers and guests
Ensures accurate visitor check in through the visitor check in process
Produces visitor reporting as needed
Initiates Codes as per safety guidelines
Receives and provides direction to visitors while ensuring customer satisfaction
Proactive, approachable and solution focused
Keep updated on all MorseLife processes, procedures, and company announcements
Receive mail on weekends, sort, and notify Social Worker on call
Performs clerical duties and provides assistance on projects as needed
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.