Ferg Group
Website:
fergcareers.com
Job details:
About Ferg’s Bar
Nestled on Shotover Street in the heart of Queenstown, and right next door to the iconic Fergburger, Ferg's Bar has become a beloved destination for both locals and visitors. Known for our inviting atmosphere, diverse menu and vibrant energy, the bar captures the essence of Queenstown's bustling hospitality scene.
Open from 7am, we serve everything from exceptional coffee and elevated breakfasts to bold Bloody Mary's, lively Tapas and top-tier cocktails. We're fast-paced, guest focused, and proud of the high standards we uphold day and night.
At Ferg's Bar, we're not just another bar - we're an experience. Every detail, from our bar setup designed by industry experts to our thoughtfully curated menus and sophisticated atmosphere, leaves a lasting impression. Whether you're dining, drinking, or working here, Ferg's Bar is the most fun place to be. This role is integral to the concept of Ferg’s Bar and requires multitasking as you listen to, entertain, serve, and surprise your guests.
About The Role
Ferg's Bar are looking for an experienced and motivated duty manager to lead our Front of House team during breakfast and daytime service at Ferg's Bar. This role is perfect for someone who thrives in a fast-paced environment, leads confidently from the floor and is passionate about delivering exceptional guest experiences.
You’ll be responsible for opening Ferg's Bar each morning, planning the day and overseeing the team to achieve the highest service standards on shift.
This is a full-time role (40+ hours per week) with early starts from 6:30am.
If you pride yourself on slick customer service, thrive under pressure, and want to be part of a tight, talented team that knows how to have fun - this is the place for you.
Responsibilities
- Leading and supervising the Front of House team during morning and daytime service
- Delivering exceptional customer service by creating a welcoming atmosphere that leads to memorable guest experiences
- Preparing and serving coffee, cocktails, beverages, and food to Ferg standards
- Driving sales through strong product knowledge and upselling techniques
- Managing shift operations, daily checklists, and handovers
- Supporting staff training, coaching, and development
- Maintaining presentation, cleanliness, and compliance standards
- Monitoring stock levels, ordering supplies, and minimising wastage
- Ensuring compliance with health & safety, food safety, and liquor licensing requirements
Requirements
- Previous leadership experience in a busy bar, café, or hospitality environment
- High interest & knowledge in the world of food & beverage. Specifically, around cocktails, wines, beers, coffees & food pairing
- Previous barista experience
- Current Duty Manager Certificate (LCQ + Manager’s Certificate)
- Excellent communication and customer service skills
- Ability to multitask and perform under pressure
- High attention to detail, excellent presentation and service standards
- Positive attitude and strong leadership personality
Benefits
- Excellent opportunity for career growth and to be to part of the wider Ferg brand
- We pride ourselves on our diverse, positive and fun teams
- Morning and daytime hours
- The very best bar setup in Queenstown
- Employee group discount
- Staff parties and welfare initiatives
Click on Apply to know more.
