About the role
Brazil Client onboarding Operations team, as a shared services in the Branch Ops Americas, supports the Latin America IED, PB/IPB, FID, FXEM, GCM and IBD covering the following main products: Cash Equities, Stock Loan, IPOs, Custody Service, OTC Derivatives, Fixed Income, Listed Derivatives, Structured Notes (COEs), Deliverable FX and Listed Derivatives.
The team is responsible in the local market for the full client account opening operations processes and maintenance, including Know Your Customer (KYC), anti-money-laundry (AML), client reference data and regulatory reports process at two local MS regulated entities: Banco MS (bank) and MS CTVM (broker dealer). This team is also responsible for onboarding process and maintenance with local banks, brokers and clearing house of other local MS affiliates trading in Brazil. Among others, the team works very closely with other areas like MS Sales force (FID, IED, IBD and GCM), Legal, Compliance, Global Financial Crimes, and several others Operations groups with the interaction in the client accounts and its lifecycle events.
The role requires supporting the Brazil Client onboarding Operations functions on behalf of the supported entities, to include:
Contribute to refining controls and continuously improving and reducing operational risk for their respective area;
Demonstrates understanding of supporting systems and product/functional workflow of their area and are aware how their workflow impacts other areas of Operations;
Maintain a clear focus on enhancing control and continuously improving and reducing operational risk;
Partner with colleagues in different areas of the firm to deliver seamless client experience- effectively and look to navigate the firm to resolve client issues;
Articulate thoughts and ideas clearly and concisely using both written and verbal communication methods;
Understand what is important and prioritizes accordingly;
Ability to explain their role in identifying, escalating and preventing risk issues;
Understands the importance of following defined procedures;
Proactively escalates issues as they occur;
Demonstrates an understanding of local market product rules and client's (internal & external) requirements;
Takes personal responsibility for resolving client issues, is able to clearly escalate cause and resolution.
About the company
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.