Analyst - Product Support & Services ISG

We're seeking someone to join our team as an Analyst to work as part of the wider business analysis project team with a focus on back & middle office business change, risk and regulatory initiatives. In ISG Aligned Operations is a global team supporting Equity Derivatives, Interest Rate, Credit Derivatives (IRCC), Commodities and Collateral. The team supports primarily middle office functions with a global presence. ISG Operations have people located in the following locations - Americas (New York, Baltimore), Asia (Hong Kong, Tokyo, Singapore, Sydney, Mumbai and Bangalore), and Europe (London, Budapest and Glasgow). Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on… What you'll do in the role: Daily communication with clients to agree upcoming cash flows Investigation and resolution of client fails through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolution Reconciliation and analysis of aged breaks Client and Business Unit relationship management Responding to client queries relating to position breaks, corporate action bookings and reporting Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication Acting as a process owner and being accountable for all outstanding items Developing and improving existing processes and reporting What you'll bring to the role: Working as part of the global settlements team to assist with development, testing & implementation of internal system changes Skills required (essential): Strong analytical, organizational, and verbal and written communication skills Proven ability to work efficiently and accurately under pressure in a fast paced multi-tasking environment Proactive and self-motivated Strong Microsoft Excel and Word skills Due to the nature of the products traded, the job requires the ability to identify problems as they arise and understand when these need to be escalated. Strong problem solving skills and continued follow up are a necessity. The candidate should possess a good appreciation of risk - both operationally and franchise. Ability to provide attentive client service and develop client relationships both internally and externally.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.