Senior Director - Head of SaaS & Cloud Operations

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. The Banking Business Unit is a leading SaaS solution provider in the financial services industry, generating $1.2+ billion in annual revenue and serving over 2,000 clients in more than 50 countries. Our innovative solutions, leveraging scalable cloud infrastructure and interoperable workflows, empower financial institutions to address a broad range of market needs and regulatory requirements across Lending, Risk & Finance and Regulatory domains. We are committed to leveraging cutting-edge technology to better support our clients, optimize operations and drive our success. As the head of Banking Technology Operations, you will lead the strategy, development, and execution of SaaS operations and DevOps/CloudOps initiatives. You will be responsible for ensuring the reliability, scalability, and availability of our SaaS platforms while driving continuous improvement and operational excellence. This role requires a visionary leader with a deep understanding of DevOps principles, cloud architecture, and the unique challenges of the financial services industry. The head of Technology Operations also has responsibility for the integrity of our SaaS solutions. The maintenance of these solutions requires a strong controls-based mindset to ensure we provide the stability and security our customers expect of Moody's. In close collaboration with our Risk Management teams, you will ensure that we meet obligations to internal and external stakeholders and that we have a strong framework for incident response. We find success together and strong collaboration with other Product & Technology teams, Platform, Risk Management, as well as Customer Engagement teams in different regions, is essential to success in this role. As a leader in our Technology group, you will ensure we share and absorb best practices from other Moody's Analytics teams and actively contribute to central governance activities. Key Responsibilities Leadership and Strategy: Develop and execute a global DevOps and CloudOps strategy aligned with the company's business goals. Lead, mentor, and grow a high-performing global team of 100+ DevOps and CloudOps engineers. Foster a culture of collaboration, innovation, and continuous improvement within the team. Infrastructure and Automation: Oversee the design, implementation, and management of scalable and reliable cloud infrastructure. Drive infrastructure automation to ensure fast, reliable, and automated software deployment. Security and Compliance: Ensure that all cloud and DevOps practices adhere to industry standards and regulatory requirements. Collaborate with security teams to implement robust security measures and controls. Conduct regular security assessments, and remediate them. Collaboration and Communication: Work closely with product & engineering teams, central platform & operations, and other stakeholders to ensure seamless integration and delivery of software solutions. Communicate effectively with executive leadership, providing updates on key metrics, risks, and projects Monitoring and Performance: Implement comprehensive monitoring and alerting systems to ensure the health and performance of cloud infrastructure and applications. Own SLA measurement and management, analyze performance, identify and resolve issues proactively. Optimize resource usage and costs associated with cloud infrastructure. Budget Management: Develop and manage budgets for Cloud IT operations, ensuring cost-effective resource usage Implement effective and transparent cost management in collaboration with product lines Innovation and Continuous Improvement: Stay current with emerging technologies and industry trends

Moody's is a leading global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We are known for our reliable credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The firm employs approximately 13,000 people worldwide and maintains a presence in more than 40 countries.